Terms and Conditions

Payment

All prices are in pounds sterling and are inclusive of VAT at the current rate. Payment can be made securely via our website using one of the following methods:

  • Credit Cards: MasterCard or Visa

  • Debit Cards: Maestro, Visa Electron, Visa debit, Solo

  • Paypal

We will also accept cheques supported by a banker's card (goods will not be released until payment has been approved) banker's drafts or electronic bank transfers into our banking account.

All payments are subject to validation checks and authorisation by the card issuer. If the card issuer refuses to authorise, we have the right to cancel the order.

Availability

We try and hold adequate stock of each of our products, however, should an item be more popular than we expected there might be occasional delays when ordering. If this does occur then we will inform you by e-mail.

It is not our policy to provide any substitute for your order unless we receive prior approval from you via e-mail.

Specification

The graphical images of the goods shown on the website may not be true to scale, however, any dimensions specified will be a true and accurate statement.

Security

All communications involving personal or financial details transferred from your computer to our servers, or from our servers to the HSBC merchant services are encrypted using SSL. Our website ensures that you are only able to transfer this data to our servers using SSL, you are not able to accidentally bypass this security.

We do not store your credit or debit card details in any form that can be used by a malicious third party. We keep a record of only the last 4 digits of your card number and the type of card used to allow you to identify which card you used for your payments.

No other personal information is stored other than your order history for the purposes of completing and managing your orders. If we require a password or security question for any reason this is stored using a one-way encryption technique that ensures neither we nor any other party, can read this information.

Complaints Procedure

In the event that we fail to meet your expectations or you feel that we have failed to provide you with a good service please contact our customer service department:

Customer Services Department 
LOC Manufacturing Ltd.  
1 Elm Crescent 
Kingston upon Thames 
Surrey 
KT2 6HL

Tel: +(44) 0 20 8974 9989 
email: julian@londonorthotics.co.uk

Product Guarantee

Please see our Guarantee Statement.