Shipping & Returns

Delivery

The majority of our deliveries are despatched the following working day if an order is received by 3:00pm GMT and payment authorisation is received. The latest despatch should be no longer than 2-3 working days if the goods are in stock.

All Goods will be sent via Royal Mail 1st class standard delivery, therefore please allow a period of a further 2 to 3 days for delivery. If your order does not arrive within 7 days please contact us

Please note that we cannot be held liable for any losses, costs, damages, charges or expenses caused by any delay in delivering goods that are beyond our reasonable control.

Damaged Goods

All your goods should arrive in perfect condition, however, if you do receive goods that appear to be faulty or damaged, please notify us within 72 hours of receipt of your goods.

Please quote your order reference on any communications with us

You will not be charged for any items that have not been delivered. You have the right to cancel the remainder of your order. We advise our customers to check that the delivery is complete and the contents are in good order and undamaged.

We do not accept responsibility for any extra expenses that may be incurred due to late delivery.

Returns Procedure

Any products returned complete, unused and undamaged in line with the Distance Selling Regulations are entitled to a 100% refund as long as we are informed within 7 days following receipt of goods.

To obtain a full refund all goods must be returned to us within a further 7 days after notification by you that you wish to obtain a refund for unwanted goods. All goods must be addressed to:

Customer Services Department 
LOC Manufacturing Ltd. 
Units 6-7 Canbury Business Park 
Elm Crescent 
Kingston 
Surrey 
KT2 6HJ

Full documentation must be enclosed including the reason for return. Goods returned without any notice or copies or delivery invoice of order reference number will not be accepted. Carriage charges are non-refundable unless the goods are faulty.

Delivery Costs

Delivery costs will be displayed in full at the time of ordering.

Export

At the present time, we do not sell or deliver our goods outside the mainland UK or Northern Ireland.